FAQ

  • Are there limits on how much I can order each month? Yes, Osto Group has placed limits on how much a customer can purchase each month.  These limits follow published Medicare standards, and ensure that sufficiency is available to all customers including yourself when you return to reorder the next month.  Pouches are limited to 20 drainable pouches (1-piece or 2-piece) or 60 closed pouches or a combination of 10 drainable pouches and 30 closed pouches.  You may order up to 20 wafers each month for 2-piece pouches.  All accessories such as belts, paste, powder, deodorants, wipes, overnight drainable bags, pouch covers, barrier strips, etc., are limited to 2 units.  Lastly, you may order up to 20 seals/rings per month.

Navigating the Website

There are two ways to search for products: 1. Enter either the product number or name of the product including whether it is a pouch, wafer or type of accessory in the search bar and then press enter to initiate the search; or 2. Click on the small magnifying glass icon on the far right side of the menu bar.  Enter either the product number or name of the product including whether it is a pouch, wafer or type of accessory on the new display and then press enter to initiate the search.

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