FAQ

  • What if I have insurance? If you have insurance but it does NOT cover your supplies, feel free to order from Osto Group. If you have insurance that covers your supplies, you may order accessories only from Osto Group but you may not order pouches and wafers…UNLESS approved by our management based on your individual special circumstances about which you inform us.  We are here to help.  If you feel you have special circumstances and need our help, feel free to reach out by calling our main number 561-203-5886.   
  • Are there limits on how much I can order each month? Yes, Osto Group has placed guidelines on how much a customer can purchase each month.  These guidelines follow published Medicare standards, and ensure that sufficiency is available to all customers including yourself when you return to reorder the next month.  Pouches are limited to 20 drainable pouches (1-piece or 2-piece) or 60 closed pouches or a combination of 10 drainable pouches and 30 closed pouches.  You may order up to 20 wafers each month for 2-piece pouches.  All accessories such as belts, paste, powder, deodorants, wipes, overnight drainable bags, pouch covers, barrier strips, etc., are limited to 2 units.  Lastly, you may order up to 20 seals/rings per month.  
  • 7/9/21 Addendum – All of us at Osto Group recognize that your ostomy needs change from time to time depending on medication changes, dietary/stomach upset or undergoing chemotherapy or radiation treatments.  Please know that our “guidelines” can be flexible as your needs require.  Simply call (561-203-5886) or let us know by e-mail how we can help meet your changing needs as those events require.
There are two ways to search for products: 1. Enter either the product number or name of the product including whether it is a pouch, wafer or type of accessory in the search bar and then press enter to initiate the search; or 2. Click on the small magnifying glass icon on the far right side of the menu bar.  Enter either the product number or name of the product including whether it is a pouch, wafer or type of accessory on the new display and then press enter to initiate the search.